Returns & Exchanges

Every Macaulay Woods Studio piece is made to order, printed just for you once your order is placed. Because of that, we can’t accept returns or exchanges for wrong size or change of mind. Please check the fit info on each product page before ordering.

Damaged, defective, or misprinted items

If your order arrives damaged, misprinted, or with a manufacturing defect, we’ll make it right. Contact us within 30 days of delivery with your order number and a clear photo of the issue, and we’ll send a replacement or issue a refund at no cost to you.

Wrong item received

If you received something other than what you ordered, contact us within 30 days with your order number and a photo, and we’ll send the correct item.

Cancellations

Production begins quickly after an order is placed. If you need to cancel or change your order, email us as soon as possible. Once production has started, we can’t cancel or modify it.

Shipping address

Please double-check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrect address provided at purchase. If a package is returned to us because of an address error, we can reship it for the cost of shipping.

Lost packages

If tracking shows your order as delivered but you haven’t received it, please check with neighbors and your local post office first, then contact us and we’ll help however we can.

Questions? Reach us here.